Prices are quoted in Canadian dollars (CAN$), unless otherwise indicated, and are based upon the prices of service providers, the exchange rate, the cost of fuel, taxes and other fees in force at time of preparation of the brochure. All prices are valid upon date of publication and are subject to change without notice. Unless the customer has paid in full, all prices may be increased at any time and for any reason.
A $1000.00 deposit per person will be required at time of booking along with the insurance premium for your desired coverage. All mentioned prices do not include the mandatory $ 2.00 per $ 1,000 purchase fee which represents customer contribution to the OPC customer protection fund.
Unless otherwise indicated, the final payment must be received at least sixty (60) days prior to the date of departure. Reservations made less than sixty (60) days prior to the date of departure must be accompanied by payment in full at time of booking.
PAYMENT BY CREDIT CARD
Verbal authorization given by the customers to SPORTSMANIA for the use of a credit card confirms the reservation, whether or not the draft is signed. However, upon request by SPORTSMANIA, customers must stipulate in writing that the credit card may be used without their signature.
Customers may purchase RBC travel insurance, including trip cancellation insurance and out-of province health insurance, at time of booking. For information and details about the travel insurance plan best suited to their needs and the cost for such plan, customers are advised to consult with SPORTSMANIA.
For all cancellation , what can be the cause , here are the fees applied:
-46 days or more before the date of departure : 300$ per person
-45 to 22 days before the date of departure: 50% of the total cost of the trip per person , including taxes and service fees.
-21 days or less before the date of departure : 100% of the total cost of the trip per person, including taxes and service fees.
CHANGES TO TRAVEL SERVICES
If confirmed, travel services are no longer available, prior to departure date or subsequent to arrival at destination; SPORTSMANIA reserves the right to substitute them for comparable alternate travel services, or, alternatively, to cancel them. If the substituted travel services are of lesser value, the liability of SPORTSMANIA shall be limited to the sole difference in cost.
HOTEL & SERVICES
Customers are asked to bear in mind and accept that living standard, religion, local practices and the political system at the destination, and the conditions there with respect to the provision of utilities, services and accommodation, may differ from those found in Canada.
FLIGHTS AND CARRIERS
Customers acknowledge and accept the following:
Changes: Flights offered by SPORTSMANIA are conducted in accordance with the applicable tariff of the air carrier and pursuant to regulations set out by the Canadian Transportation Agency. All such flights and rates are also subject to approval by the relevant government authorities. Consolidations and changes in the published schedule, aircraft type, days of operation, air carrier providing air transportation, and flight itinerary may be undertaken at any time and without prior notice, in accordance with the air carrier's tarif.
Schedule Check and Connecting Flights: Flight schedules are subject to change without notice. All customers having purchased a package or air only with SPORTSMANIA must check the flight schedule with the airline and/or SPORTSMANIA representative during the 24-hour period immediately prior to the departure and the return date. Customers having purchased air only must reconfirm their return flight within 24 to 72 hours prior to the scheduled take-off time. SPORTSMANIA undertakes to notify customers reasonably in advance through means it deems appropriate of any schedule changes resulting in the advancement or delay of the flight departure times or in case of cancellation of a flight. Whenever customers book connecting flights, they have the responsibility to allow themselves sufficient time to make the connection. No control can be exercised over air carriers to guarantee flight schedules, which may be altered or affected by various circumstances. SPORTSMANIA will not be liable for any change of schedule or a missed flight connection, including any additional fees incurred and special, incidental or consequential damages (including the carriage of baggage) arising from the foregoing, whether or not it had the knowledge that such additional fees or damages might be incurred.
Airport check-in: It is recommended that customers arrive at the airport check-in counter at least three (3) hours prior to departure, failing which their reservation may be cancelled and their seats assigned to other customers, with no right of recourse.
Seat assignment: Unless already pre-assigned, aircraft seating is conducted by staff at the air carrier's check-in counter. In the event of the loss of confirmed business or upper class seats available with some air carriers owing to a change of air carrier, aircraft type or because of flight consolidation, refund by SPORTSMANIA of the amount paid for Club service shall be deemed complete and final settlement.
Other applicable conditions: Air transportation is subject to all applicable government regulations and is governed by the Montreal Convention, or the Warsaw Convention as the case may be, the applicable tariffs of the air carrier as well as the conditions of contract appearing on the airline ticket. Once filed with and approved by federal regulatory authorities, any amendments or changes to the applicable air carrier's general terms and conditions of carriage are not subject to additional public notice and are legally binding.
Refusal to transport - Removal of passengers: SPORTSMANIA shall not be liable for neither refusal by itself or the air carrier to transport a passenger nor for the cancellation of a reserved space or removal of a passenger due to, but not limited to, safety reasons, to prevent the violation of any applicable laws of any country or to prevent any hazard or risk to such passenger, to any other person or property, or to the flight.
Customers acknowledge and accept the following:
Some events are part of normal unpleasant occurrences which can happen when traveling abroad. The customer realizes this, solely assumes the consequences thereof and agrees that SPORTSMANIA cannot be held responsible for any damages owing to such occurrences.
Living Standards: Customers are asked to bear in mind and accept that living standard, religion, local practices and the political system at the destination, and the conditions there with respect to the provision of utilities, services and accommodation, may differ from those found in Canada.
Service disruptions: Some services including water, electricity, air-conditioning, security, sanitary conditions, pools, food, beverages and other services or benefits may be suspended or interrupted partially or completely during the customer's stay.
Food, water and beverages: The food, water and beverages may not be up to North-American standards. Accordingly, customers assume sole responsibility for any illness suffered while abroad or upon return owing to the quality of the food, water and beverages.
Insects: Insect life thrives in certain climates and makes no distinction between budget or higher-priced hotel accommodations.
Construction: To maintain the quality of services, hotel complexes must regularly undergo maintenance, improvement and renovation work and, in some instances, consider expansion. Whenever construction or renovation work that is likely to interfere with the use and enjoyment of any accommodation is brought to the attention of SPORTSMANIA, every reasonable effort will be deployed to promptly notify customers.
Holidays, school breaks, elections and conventions: Customers may be subject to certain inconveniences, such as cancellation or unavailability of some services, when traveling during periods designated as school breaks, other holidays, elections or conventions. Because these periods vary according to country and relevant authorities, it is practically impossible for SPORTSMANIA to provide any indication of such dates. Customers acknowledge and solely assume the possible consequences of traveling during these periods.
COMPLAINTS AND COMMENTS
If a problem cannot be solved or dealt with immediately, customers are requested to forward the specifics of the incident and claims in writing to SPORTSMANIA within fifteen (15) days of their return to point of departure.
All correspondence must be addressed to:
Vobe Inc, division Sportsmania
333 Chabanel West,suite 510,
Montréal, Qc H2N 2E7.
Licence N° 700219